Hagerty Insider Application Privacy Notice

Table of Contents

Summary of this Privacy Notice

At Hagerty, we respect your privacy and your car skills. This page explains how we treat your information. This notice applies only to information which is collected by and used for the Hagerty Insider Application (“App or Application”).

This notice does not apply to information that we collect offline or on any other Hagerty owned apps or websites, including websites you may access through this Application. Our other Hagerty owned websites and applications have their own privacy policies, which we encourage you to read before providing information on or through them.

For information on additional specific insurance privacy rights, please read our Insurance Member Privacy Notice.

We do not ever sell your personal information to anybody. We will only disclose your information to hold up our responsibilities to you and improve our services. You can make choices about how your information is collected and used.

What information we may collect about you and how:

Hagerty and people who represent Hagerty collect personal information in several situations during business. We collect information from and about users of this Application directly from you when you provide it to us, from the insurance policy you may have with us, your other Hagerty memberships, and automatically when you use the Application.

It is completely up to you what information you voluntarily provide to us. Depending on the situation, personal information we collect can include:

  • Contact information. For example, the information you provide if you sign up (or have signed up) for Hagerty Drivers Club, including physical address, phone number, date of birth, and similar information;
  • Demographic information and interests;
  • Information about your business with us or other Hagerty companies, such as information about your insurance policy or information about the products and services you request or purchase;
  • Other information submitted by you. This may include information you have filled out in surveys, polls, questionnaires, social media or similar items; and
  • Claims history for you, other policyholders, drivers, or household members;
  • Information about your other vehicles;
  • Employment information;
  • Other information submitted by you. This may include information you have filled out in surveys, polls, questionnaires, social media or similar items; and
  • Any other information we may collect as permitted or required by law.

When you download, access, and use the Application, it may use technology to automatically collect:

  • Usage Details. When you access and use the Application, we may automatically collect certain details of your access to and use of the Application, including traffic data, logs, and other communication data and the resources that you access and use on or through the Application.
  • Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, operating system, browser type, mobile network information, and the device's telephone number.

Use of personal information:

Hagerty uses the personal information described above for the following reasons:

  • Verifying your identity;
  • Improving our customer service and this App;
  • Customizing your interactions with us;
  • Maintaining business records for reasonable periods, and generally managing and administering our business;
  • Protecting Hagerty and you against fraud;
  • Keeping your information accurate and up-to-date;
  • Meeting legal, regulatory, insurance, and security requirements;
  • To hold up our end of our business transaction with you;
  • To analyze our business and identify trends;
  • Otherwise as permitted or required by law.

Disclosing and sharing of your information:

To be clear, we do not sell your information to anybody. However, we may have to disclose or share some information for the reasons listed above. We may, for example, disclose your information to:

  • Regulatory and self-regulatory agencies;
  • If we are required to by a court subpoena or other law;
  • Third parties that perform business services for us;
  • Help with your insurance or membership needs;
  • Maintain the regulation of our business;
  • To hold up our end of our business transaction with you;
  • Conduct research or compile statistics;
  • As otherwise permitted or required by law.

If the ownership of Hagerty ever changes, we will transfer your information to the new owner and the same protection will apply unless a law says otherwise.

Payments

If you make a payment in this Application, your payment information will be sent directly to our payment processor, Stripe. Hagerty does not process or store your payment information. For information on Stripe’s privacy practices, see their privacy policy here: https://stripe.com/privacy.

Retention and Deletion

We only keep personal information for as long as we need to fulfil the purposes outlined above, or as required by law. After the retention period, we make sure your information is completely removed from our systems.

Access and Correction of Personal Information

If you want to update or see any information that we have about you, just let us know. If you want to correct information we got from another party (such as a credit reporting agency), we can provide you with that party’s contact information. We may not be able to share information involved in an ongoing investigation.

Analytics

We use Adobe Analytics to help us with collecting various pieces of demographic information. Specifically, we have use geographic and general application movement pattern features. You can opt-out of these features that we use by applying Adobe's currently available opt-outs.

The Application contains links to other sites. Please be aware, and when you leave our application, read the privacy statements of other websites. This Privacy Notice only applies to our application.

Surveys & Contents

Sometimes we have a survey or contest. These are 100% voluntary. Any information collected from a survey or contest will only be used to make our application or products better and to contact any winners.

Affiliate Programs

An affiliate is another member of the Hagerty family of companies. For example, Hagerty DriveShare is an affiliate of Hagerty Insurance Agency, LLC. If you purchase something from an affiliate of ours, we will need to collect some information. That information stays between us and our affiliate and is not shared with anybody else other than to fulfill our responsibility to you.

Security

We do our best to protect your personal information. We use firewalls, encryption and Transport Layer Security (TLS). We use current technology and tools to keep your information safe. But nothing is perfect so please be careful and still use all recommended authentication methods on your device.

Our Policies Concerning Children

Hagerty does not knowingly collect personal information from anyone under 13 years old without parental consent. If we do accidentally receive this information, we will delete it. If you think we have improperly received a child’s information, please contact us at 800-922-4050 or privacy@hagerty.com.

Your California Privacy Rights

If you live in California, you have several rights concerning your personal information. Specifically, you have the right:

  • To receive a copy of the information that we have collected from you or disclosed about you in the past 12 months;
  • To correct the information that we have;
  • To have your information deleted;
  • To opt-out of the sharing or selling of information. We do not sell any personal information. We only share personal information with third-parties to market directly to you if you either specifically opt-in or have the opportunity to opt-out and elect not to opt-out of that sharing. If you are under 16 years old, then you must opt-in to this type of sharing

We will not discriminate against any person exercising any of these rights. These rights may be limited by law. For example, we may not be able to delete your data so we can defend ourselves in a lawsuit. Some data, such as insurance data, may be exempt from these obligations. We will need to verify your identity before fulfilling these requests.

Please submit your request using Hagerty’s Privacy Request Form. To open the form in your browser, please click the button below, or you can call us at 800-922-4050 to make your request over the phone.

Changes to Our Privacy Notice

This Privacy Notice isn’t all original. We must modify it from time to time with aftermarket parts to keep up with the times. We will make big changes easy to find. If an update changes your rights, we will let you know directly. We keep old versions of this Notice archived.

Questions

The developer of this application is The Hagerty Group, LLC. If you have any questions about this privacy notice or need to contact us for any reason, simply contact us at 800-922-4050 or privacy@hagerty.com.

Last updated December 2021.