Hagerty auto claims

We're here for you

Experts are on hand and ready to answer any questions or help expedite the claims process. Call us toll-free or log in to file a claim online. You'll receive a response within 1 business day.

A red Porsche with a broken headlight and dented frame, being pulled up a trailer.

We know—you don’t even want to think about anything happening to your classic car. Losses are painful enough already, so we make the claims process easy.

What sets our claims department apart?

Dedicated and efficient service

  • Representatives are available seven days a week
  • We'll respond to your online claims report within one business day
  • Fast processing—most claims are paid within 15 days
  • Same-day glass claims—most glass claims are paid the same day
  • Guaranteed Value® on covered total losses with an option to keep your vehicle*

Classic and collector car expertise

  • Adjusters have hands-on experience with classic car repair and restoration
  • Our in-house parts specialists can help you track down replacement LKQ, OEM, or NOS parts—if they're out there, we'll find them
  • Hagerty maintains an extensive list of resources for hard-to-find parts—ask our Carcierge®!

Your classic car, your choice

  • You choose the repair shop—we'll even pay you to do the repairs yourself
  • Hand-picked network of independent appraisers—your appraiser will understand classic cars and how to repair them
  • If your car's a total loss, you have the option to buy it back and rebuild it

Proven track record

9 out of 10 clients who have had a claim would recommend us to a friend.** But don't just take our word for it:

“Expedient resolution of a messy situation that caused very high stress. Eased by Hagerty folks. Thanks!”
Douglas (CO)
January 22nd 2020, Hagerty member for 10 years
“The customer service through this traumatic event was outstanding and supportive.”
Christopher (NM)
February 3rd 2020, Hagerty member for 1 year
“Easy. Faultless. Personal contact. Loved the text updates and ability to reply/text photos.”
David (NC)
February 7th 2020, Hagerty member for 1 year
“I have been a member for 24 yrs. and my first claim was last month. The staff was really professional and settled my claim in a short time.”
Stephen (IN)
February 17th 2020, Hagerty member for 24 years
“Knowledgeable associates that are very friendly. Claim was taken care of promptly. Was guided through the process including hospital bills payments.”
Larry (FL)
March 18th 2020, Hagerty member for 1 year

Want to hear more real-life stories?

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* Any deductible and/or salvage value if vehicle is retained by you will be subtracted from the total amount paid. Guaranteed Value includes all taxes and fees unless prohibited by state law.

** According to client responses gathered from Hagerty’s Net Promoter Score program.

Policies underwritten by Essentia Insurance Company. Hagerty determines final risk acceptance. Some coverage not available in all states. This is a general description of coverage. All coverage is subject to policy provisions, exclusions and endorsements.