Our team members are our most important resource, and we're making their health and safety our first priority by taking the following precautionary steps:
Like you, we are adjusting to a new “normal.” We hope the road is getting smoother for you and rest assured, our commitment to provide outstanding service hasn't changed.
At the beginning of the outbreak, we implemented temporary payment accommodations to provide relief to clients who were financially impacted by COVID-19. As restrictions were lifted, we resumed normal billing procedures starting July 10, 2020, including cancellation and non-renewal notifications subject to state variations.
To reach us, our call center is open 8 a.m.-8 p.m. EST, Monday-Friday; 8:30 a.m.-4:30 p.m., Saturday; and noon-4 p.m. EST, Sunday. If you don’t currently receive email communications from us, call us at +1 800-922-4050 to update your contact information. Email allows us to get in touch with you quickly and provide you with the latest information about your insurance policy as well as up-to-date hobby-related articles and videos. We won't give your email out to anyone and it will only be used for Hagerty communications.
You can also visit our website 24/7 to get a quote, pay your bill online, access your policy documents and ID cards, or file a claim. We encourage you to use this resource for non-urgent questions and transactions.
As we continue to adapt to the changes that COVID-19 is necessitating in our normal business operations, we're doing what we can to minimize impacts on the level of service and support we provide to you and our mutual clients.
This includes taking the following steps:
Ultimately, beyond business, we're committed to our partnership and our teams. We are our best when we come together to manage through times like this as one global community. If you have any questions, please don't hesitate to contact us.
Due to federal recommendations, most upcoming in-person automotive events have been postponed or canceled. We will continue to evaluate future Hagerty events on a case-by-case basis.
The medical personnel working on the front lines of the COVID-19 health crisis face a shortage of the protective gear that helps them stay safe. Specifically, the N-95 masks that cover the nose and mouth are in short supply.
The masks, which are sometimes called respirators, are also used by automotive do-it-yourselfers, car restorers, contractors, body shops and similar businesses, to filter dust and odors. Perhaps you have some in your shop or business. If so, Hagerty is asking you to consider donating them to a local hospital or healthcare facility to protect healthcare providers as they work to stem the tide of the coronavirus crisis.
To donate, contact your local hospital or healthcare facility. According to CBS, PPE Link, a website set up by scientists, engineers and medical professionals across the U.S., is seeking donations through a form on its website. The site will match donors with sites needed donations. We’re at our best when we drive together. Please consider helping if you can.
If you're feeling well, we encourage you to spend some solo time behind the wheel to reflect and take a break.
Even if you're sticking close to home, you can stay engaged in the hobby by visiting our huge library of automotive content or joining our community of car lovers. Visit us on: