Collector Car Insurance Reviews - All

Our Guaranteed Value policies, unparalleled service, and dedication to the hobby sets Hagerty apart from other classic car insurance companies. We work hard to keep our clients happy, and their reviews speak volumes.

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Overall Client Rating:

4.7 (of 5)

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  • 5

    GREAT COMPANY

    Hagerty is a great company to have classic vehicle insurance with!!!!!!!!!
  • 1

    Custom Non-Support

    I've been a Hagerty customer for a few years and I will be dropping them very soon. Why, their rates are good but don't expect to get your car fixed the way it was before any damage, especially if you have a rag top. If your car is damaged you would expect them to repair it back to the same level it was at. Well, how did they fix a multiple cut damaged rag top on my Ferrari - they patch it and called it good, the cheapest solution possible. Don't insure your car with them if you have a rag top! You'll regret it! Go anywhere else, you'll be better off!
    Rebecca Says:

    Claims Experience

    Scott, We appreciate the candor. It isn't easy to hear when a client is unhappy with an experience but it's crucial as it helps us improve. Due to the public nature of this page, we can't go into details about your claim here. Please know that whenever we decide not to cover a claim, that decision is taken very seriously and every effort is made to find a way to provide coverage. If you decide to take your business elsewhere, we respect that decision.
  • 5

    valuations

    I have a very rare car and I follow the market closely although it is very small. I have checked all the auction houses for prior sales and there are none. I the last 10 years I know of one private sale of a a 1973 Chevelle SS 454 4speed. It was a #1 car and sold for 33K. Yet when speaking to the valuation person at your company I was told that the valuation tool is driven by action sales and other such sales. I know of none and the person at your company couldn't tell me of one sale. Yet the price has stayed the same at around 24K for a #1 car. I feel that this is based on no facts at all and it has kept down any increase of the value of my car. Your tool is a hindrance to the value of such vehicles. It is easy to put a price on a Z28 or 70 Chevelle because of the numerous sales but there are no sales of cars like mine and you are doing holding back the valuation. If you have no way to come up with a real price you should state that on your valuation tool.
    Rebecca Says:

    Chevelle Values

    Mr. Fina, Greg from our Valuation team has emailed you directly with more information about how we determined values for the '73 Chevelle SS 454. I hope you find that useful and that it helped shed some light on how we came up with our numbers. Thanks for reaching out.
  • 1

    miss led

    I applied on line for a 1989 mustang and was given a quote and went forward with the application. My credit card info was taken and I provided a photo. One day later a nice women called to tell me you could not help me because I checked the application that I would use the car for errands maybe amounting to 20 miles a month. No where in the application process was any indication that you would not insure cars for this use.Apparently you only insure cars that are used for car shows and parades. I certainly will not be renewing my motorcycles insurance and tell others to steer clear of Hagerty.
    Rebecca Says:

    Underwriting decision

    David - Thank you for the candor surrounding your recent application experience. Our web quote process is an open one and we try to gather as much information as we can so we don't "close the door" unnecessarily. I'm sorry that we weren't able to provide coverage for the Mustang. I will share your comments with our web design team. We are always trying to improve how we communicate the guidelines of our classic car program.
  • 5

    Quick and Painless

    My claim was handled quickly and without any hassles. I received a response approving the repair 12 hours after submitting the estimate...amazing. Being in customer service myself, I can honestly say other companies could learn from the way Hagerty conducts business...Katie was great!
  • 5

    Great Response!

    Earlier this year I had a self inflicted incident with two of my old ones and needed help from Hagerty. My contact was Faith and I must say she gave me faith that I had chosen the right insurance company to cover my four older vehicles. The claim process went exactly as she said it would and I couldn't be more pleased. I recently renewed my policy with no penalty in increased premium. I highly recommend Hagerty!
  • 5

    Amazing!!!

    Your company is outstanding in providing quality insurance for rare vehicles that other companies will not touch. You staff have always been pleasant and courteous to deal with. Thank you for your service!
  • 5

    Policy changes

    Danielle was very helpful and recommended policy changes that would save me money. Danielle was pleasant and had patience with me so that I understood the policy changes.
  • 5

    There when I Needed Them

    Many years ago I needed to find a better insurance company for coverage on my 2 Corvettes when I came across an ad for Hagerty. 3 important factors for me were cost, agreed value, and how good the service was. Unfortunately, I needed to file a claim shortly after purchasing the policy on my 1971 Vette [paint damage], and figured a battle plus cancellation was on the horizon. The opposite happened: after submitting the paperwork from the claims adjuster, Hagerty paid without hesitation. I was totally amazed with the outstanding service I received. In my book, this is above & beyond my expectations, and Hagerty has earned all of my future business going forward. It's refreshing to know that there are still great companies out there that stand behind their word and Hagerty is one of them. A 10 out of 10!
    Rebecca Says:

    Thank you!

    What a ringing endorsement, thank you so much. -- Rebecca
  • 5

    simply the best !!!

    i love hagerty insurance. the most nicest people you will ever want to deal with. other insurance companies should learn a thing or two from hagerty. Bo
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