Collector Car Insurance Reviews - Roadside Assistance

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Overall Client Rating:

4.7 (of 5)

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  • 5

    Good experience

    Have insurance on my antique bikes. No claims, but the road service saved me twice.
  • 5

    WOW!

    I have had Hagerty for many years and until the last week only sent them checks for coverage. They were always easy to do business with. Over the past week I had another insurance company of a fellow who backed into my Corvette deny their driver cause all the damage ($4500) and tried to send me a check for $1,471. I called Hagerty, they said file a claim...we will pay you and surrogate the other company. If we are successful, we will send you your $500 deductible back. Next day, I am driving a newly acquired 64 Ford home from about 120 miles away when I blow a time. Hagerty had the insurance with the former owner (still in force) and flat-bedded the car to a tire place....no hassle. It did take them along time to get too me (3 hours) but there were complications. THESE GUYS ARE AS GOOD AS IT GETS!!!
  • 2

    bad road side experience

    A couple of years ago my vehicle needed to be towed to the transmission shop. The driver was late getting here, rude and also late to the transmission shop. It was a nightmare.
    Jed Says:

    Towing experience

    Hello Ron, I'm sorry to hear about the experience you had with us and I appreciate you taking the time to share that. I see that you reached out to us in May of 2014 with these concerns and we did address it with the provider. We do strive to create the best experience possible for our clients and I'm sorry we dropped the ball in that situation. I hope that if the need ever comes up again that you'll feel comfortable giving us another chance. Thank you for sharing your thoughts with us.
  • 5

    great road service

    My 1955 MG broke down on Maryland's Eastern Shore late on a Saturday afternoon, 100 miles from home. Hagerty arranged for a rollback truck to take me all the way home and they were on the scene and loading us up with a half hour. The towing service (Grants Automotive of Easton MD) was very professional and handled my car with kid gloves. Thank you for great service.
  • 5

    happy

    Even though Hagerty is not the cheapest in this field they are Avery reliable and friendly to deal with with car coverage and roadside assistance. Just wish the assistance would be in any car your driving instead of just the ones you own. Some times I borrow my kids car or pick up and always worry about getting a flat or something. Otherwise no complaints
  • 5

    my great ins.

    Hagerty supplies me with coverage on my 1951 f-1 ford truck at a very reasonable price, when I broke down they had a flat bed wrecker to me in less than an hour, they handled my truck with kid gloves, was a very good experience ,Thank You
  • 5

    Outstanding customer service

    I had to have my classic car towed to a repair shop and Hagerty went above and beyond through the whole process. I set the tow appointment up a week in advance. The morning of the tow Hagerty called an hour beforehand to confirm the appointment and give me an estimated time when the tow truck would arrive. Shortly after the estimated time they called again to see if the truck had arrived, it had not so the Hagerty rep called the tow service to see why and called me back immediately. I was told because of severe storms to give the tow driver another half hour. At the half hour mark Hagerty called again to check the tow and when I said they still had not showed they put me in direct contact with the driver (turns out he was lost). Each Hagerty rep I spoke with that morning spoke clear English (no overseas customer service here!) and was extremely friendly, respectful and genuinely concerned about my situation. If every business operated like Hagerty this world would be a better place!
  • 1

    Poor Towing Service

    called at 7:02pm was told 35, took 45 minutes for your operator to find a tow service then took until 9:30 before a truck showed up from a different service than I was told was coming. during this whole time I was continuously told that the truck was only minutes away, so I had to wait at my car. I could have walked home and got my truck to flat tow in less time. then the truck used chains to tie down car not soft straps as I was assured would be used. all told it was a terrible experience, by the was I am located in the Metro area of Michigan, your home state, what are my chances of good service out of state? Reading other reviews on-line it seems that a lot of folks are leaving Hegarty for other companies. I will be shopping my insurance needs for the future, shame on me to keep paying for bad service.
    Jed Says:

    Bad Towing Experience

    Mike, I'm truly sorry about the experience you had. I've forwarded this concern to our Hagerty Plus manager and she will be reaching out to you today. Our intent with this service is to help you out in a time of need, obviously we didn't live up to that expectation and I'm very sorry for that. Please let us know if there is anything else we can do. Thank you for taking the time to share this with us.
  • 5

    Tow home

    On our way back from the Rod Run in Ocean Park Washington our 1950 Cadillac hearse had some electrical problems and wouldn't run. We called Hagerty and they sent a flatbed truck to take our baby the rest of the way home. The towing company was very fast and efficient and careful with our car. Thank you Hagerty. Job well done.
    Jed Says:
    Kathyrn, Thank you for sharing your experience, I'm glad to hear that you and the Cadillac got home safely.
  • 5

    The Best Roadside Service

    I love how easy it is to use your website for my policy reviews & payments. No problems with password change - any extra security it OK with me. Today I needed roadside service & was truly impressed! Spike took my call in a very prompt & professional manner, found the nearest flat bed tow and I was on my way home in about 40 minutes! The driver even got the car into the garage. Thank you for everything!!
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