Frequently Asked Questions - Roadside Assistance

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  • Does your roadside assistance cover me if my vehicle breaks down and a police officer obtains a tow for me?

    Some access-controlled roadways, such as the Garden State Parkway in New Jersey, are state- or municipality-controlled. Only specific contracted providers are allowed to provide service on these roadways. In some cases, those providers refuse to work with networks like Hagerty Plus®, and you may be instructed to call the police or local administrator for service. You would then need to submit an invoice for reimbursement up to your benefit allowance.*

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  • Are your roadside service plans only for my collector cars?

    It depends. The Hagerty Plus® Standard Plan and Premium Plan cover only your classics insured with Hagerty. The High Octane Plan covers both your classics and your personally owned vehicles registered to your household. Car hauling trailer coverage is included in both the Premium and High Octane Plans. Additionally, anyone driving the covered car may call for service – Hagerty Plus covers the car, we do not restrict our plan(s) to a specific driver.*

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  • What is not included in my Hagerty Plus® benefit allowance?

    The following services are excluded from your benefit allowance*:

    • Any services obtained directly by you. You must call the number on your Hagerty Plus membership card to obtain service
    • Any additional parts, labor, storage or other fees
    • Charges in excess of the plan level limit
    • Regular vehicle maintenance 
    • Non-emergency purposes:
      • Transportation between two service facilities
      • Restoration related transportation
      • Transportation of a previously inoperable vehicle
    • Recovery of vehicle subjected to natural disaster
    • Vehicle submerged in water
    • Vehicle on an unmaintained road. Please note: Winching is included up to 100 feet off of a maintained road.
    • Recreational Vehicles
    • Non Collector vehicle trailers (Premium and High Octane Plans Only):
      • ATV
      • Utility
      • RV
    • Vehicles used for commercial purposes
    • Vehicles in excess of 8,000 pounds gross vehicle weight are only eligible for 10 miles of towing service, cannot be accommodated on a flatbed, and may require special equipment.     
    • Towing at the direction of law enforcement agency related to an intentional traffic obstruction by a non-disabled vehicle, impoundment due to improper parking, abandonment, illegal parking, or other traffic violations.

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  • How does Hagerty Plus® differ from other programs?

    Hagerty Plus® is a comprehensive roadside and benefits program designed exclusively for the automotive enthusiast. Read more....

    This is only a general description of coverage. All coverage is subject to policy provisions, exclusions and endorsements.

    *See your Hagerty Plus program guide for a complete description of benefits.

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  • Does your roadside service plan cover me if I run out of gas?

    Yes! Hagerty Plus® will deliver up to three gallons of fuel to you, free of charge, enough to get you to the nearest service station. The cost of fuel, beyond what is delivered, will be an out-of-pocket expense*

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  • Can your roadside service help if I have a flat tire but don't have a spare?

    Hagerty Plus® provides assistance for changing the wheel and tire with your inflated spare. If you don’t have a spare, our certified dispatch agents will advise you of nearby companies who sell spare tires and will dispatch a tow to get you and your vehicle to the service station. Please Note: Hagerty Plus will not cover the cost of a new spare tire or the labor associated with tire balancing, rotation, or alignment*

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  • What is the average response time for roadside service?

    Hagerty Plus® strives to provide you service within 60 minutes of dispatching. This 60 minute estimated time of arrival can vary based on weather, traffic, extra distance, or peak-period demand. Our dispatch agents will always notify you of the expected wait for service at the time of dispatch.

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  • Can I use my roadside coverage to get reimbursed for services that are hired directly by me?

    No. The roadside program only applies to services dispatched by Hagerty Plus®. You must call the Hagerty Plus Emergency Roadside Service number located on your membership card and/or key fob to have service dispatched. Any services retained directly by you are not included.*

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This is only a general description of coverage. All coverage is subject to policy provisions, exclusions and endorsements.

*See your Hagerty Plus program guide for a complete description of benefits.