There’s something contagious floating around the Hagerty offices. No, we’re not talking about the swine flu or the common cold – it’s something we’ve come to call the “Collecting Bug.” No matter their background, it doesn’t take long for many employees to show some symptoms.

Linda Austin, vice president of Auto Sales and Service, is a prime example. She contracted “the bug” after spending three years on the phones with clients and learning about their experiences. Now, nearly 10 years later, ...