1. You must call our toll-free Emergency Roadside Assistance Hotline at 888-310-8020 and select menu option 1 to obtain service. There is no reimbursement for services we do not dispatch.

Our customer service representatives are available 24 hours a day, seven days a week. When calling, be prepared to:

• Identify yourself as a participant in the Free 30-Day Program through eBay Motors.
• Give the year, make and model of the disabled vehicle.
• Give the location of the disabled vehicle. If you don't have an address, you can use a mile marker, highway number, crossroads or any landmark that will assist the service provider in locating your vehicle.

Please note: If you are in an emergency situation such as a vehicle fire, call 911 or other emergency service number immediately.

2. If the amount due exceeds your benefit level, you'll need to pay the service provider for any amount over your benefit allowance.

Safety in the Event of a Breakdown:

If your vehicle is in an unsecured location and subject to potential vandalism or theft, consider staying with your vehicle and asking another motorist to contact us so we can provide your road service. Give the person who is making the call for you your name, location, make and model of the vehicle needing service and the Emergency Roadside Assistance 888 phone number.

An immediate assessment of your surroundings and whether you personally may be subject to a safety hazard should be of primary concern. Do not remain in an unsafe area due to your concern for your vehicle. In a situation like this, we recommend you move to a location you deem safe and secure until service arrives.

Always give the service operator the safe location where you'd like the service provider to pick you up. This location should have protection from crime, automotive traffic and the elements.

Emergency Roadside Assistance Details

• Service under the Hagerty Plus is only provided when you call our 888 number. There is no reimbursement for services you contract yourself.
• Service availability is for the mechanical breakdown of your collector vehicle requiring emergency roadside assistance so the vehicle may be driven or be towed to a service, garage for a mechanical problem. It isn't intended as a convenience shuttle and doesn't include restoration-related towing, towing between two service facilities, recovery of a vehicle subjected to a natural disaster, a vehicle submerged in water or a vehicle on an unmaintained road.
• The Hagerty Plus 30-Day Roadside Assistance Program will only provide emergency service for the mechanical breakdown of a previously operable vehicle. Hagerty Plus Emergency Roadside Assistance will get you underway or provide flatbed towing for your collector vehicle to either the closest qualified service provider or your home. Charges in excess of your service limit, if any, aren't included and are payable by you to the service provider.
• Road service benefits include a total of one qualifying emergency roadside assistance call for this 30-day period for the vehicle purchased through eBay Motors.
• Parts and repair, labor, oil, fuel and coolant expendables are not covered. Hagerty Plus will pay for the service to dispatch assistance (up to your benefit level), but you are responsible for any goods or labor costs incurred.
• Service is included for changing your wheel and tire with your own inflated spare wheel and tire. If you do not have an inflated spare, we will contact a service provider for you and advise you of a company that sells spare tires. Please note that tire maintenance, including alignment, rotation, balance, maintaining tire pressure and normal wear, is not considered emergency roadside assistance and is not included in this program.
• Winching is covered up to 100 feet off a maintained road. Government-controlled roadways, some access-controlled roadways, such as the Garden State Parkway in New Jersey, are state- or municipality-controlled. Only state or contracted providers are allowed to provide service on these roadways. In some cases, the providers refuse to work with service networks like ours. In these cases, Hagerty Plus may instruct you to call the police or a local administrator for service and ask you to submit an invoice for reimbursement.
• Towing costs resulting from an accident, vandalism or fire would normally be recovered through your insurance policy and are not covered by this program. For towing services resulting from an accident, vandalism or fire, you will need to pay the service provider for the tow and submit a claim for reimbursement with your insurance company.

Frequently Asked Questions:

Q: What vehicles are covered?

A: A qualifying vehicle purchased through eBay Motors enabling you to opt-in to this free 30-day program.

Q: What types of vehicles qualify for the program?

A: Eligible vehicles are collector passenger vehicles 25 years or older, legally licensed within the 48 contiguous states, registered, purchase price of $5,000 or more, in drivable condition and with a GVW (gross vehicle weight) of less than 6,000 pounds.

Vehicles not eligible for the program include but are not limited to:

• Recreational vehicles or vehicles with tracks
• Motor homes of any type
• Trailers
• Firetrucks
• Large military vehicles
• Stretch limousines
• Buses or coaches
• Non-operating vehicles

Q: Can I use my roadside assistance coverage to get reimbursed for services hired directly by me?

A: No, the program only covers roadside assistance provided by independent service contractors dispatched for Hagerty Plus. You must call 888-310-8020 and select menu option 1 to have service dispatched. Any services retained directly by you aren't covered under the program benefits.

Q: Is there a delay in activation once enrolled?

A: Activation occurs within 48 hours of enrollment.

Q: What isn't included in my benefit allowance?

A: The following services are excluded from your coverage:

• Shuttle or convenience tows; tows from one shop to another. Any parts such as new batteries or replacement tires, wires, plugs, etc.
• Any chemicals such as oil, fuel, coolant, etc.
• Repair labor such as tune-ups, tire balancing, wheel alignment, radiator installation, etc.
• Recovery of a vehicle from a natural disaster, a vehicle submerged in water or a vehicle on an unmaintained road.
  
  Please note: Winching a vehicle up to 100 feet off a maintained road is covered.
  
  
• Mileage in excess of your benefit level allowance.
• A tow needed as a result of a collision or vandalism. These services are generally covered by your comprehensive or collision insurance coverage where applicable, and therefore aren't covered by the roadside assistance. However, you can still call 888-310-8020, menu option 1, to have service dispatched.

Q: What if I have a flat tire but don't have a spare?

A: The program provides coverage for changing the wheel and tire with your inflated spare. If you don't have one, we will advise you of a company that sells spares and tow the vehicle to a service location.

Please note: this program will not cover the cost of the new spare or the labor associated with tire balancing, rotation or alignment.

Q: What if I run out of gas?

A: Fuel will be delivered to you as part of the roadside assistance program, but you're responsible for the fuel cost.

Q: What if I break down and a police officer obtains a tow for me?

A: Some access-controlled roadways, such as the Garden State Parkway in New Jersey, are state- or municipality-controlled. Only specific contracted providers are allowed to provide service on these roadways. In some cases, those providers refuse to work with networks like the Hagerty Plus, and you may be instructed to call the police or local administrator for service. You'd then need to submit an invoice for reimbursement up to your benefit allowance.

Q: What is the average response time for roadside assistance?

A: In most cases, a service provider will arrive within 45 minutes. This time can vary, however, based on weather, traffic, exact distance or peak period demand.

Q: What happens if my vehicle is damaged while being transported by the service provider?

A: The authorized service providers contracted to provide Hagerty Plus Free 30-Day Program participants with emergency roadside assistance are independent contractors and not agents or employees of Hagerty. Damage caused to your vehicle as a result of road service provided by these independent service contractors may be submitted as a claim to your insurance company for reimbursement (up to the extent of coverage and terms in place in your policy).

Q: Who provides the roadside assistance services?

A: All roadside assistance services are provided by Coach-Net. Coach-Net contracts services with independent service providers throughout the United States and Canada.

1. The terms of this program, which are in conflict with the statutes of your state of residence, are amended to conform to the statutes of your state.

2. Authorized service providers contracted to provide Hagerty Plus members with emergency roadside assistance are independent contractors and not agents or employees of Hagerty Insurance Agency Inc. or HagertyPlus, LLC. Hagerty can assume no liability for any damage to the member's vehicle resulting from the rendering of service for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the service facility.

3. All roadside assistance services are provided by Coach-Net.

4. Participation in Hagerty Plus is provided by HagertyPlus, LLC., a non-insurance licensed affiliate of the insurance product issuer, Hagerty Insurance Agency Inc., a fully licensed insurance agency.