In January and February of 2008, over 1300 Hagerty agents participated
in our online survey. Their responses paint a fascinating picture of
agent life, including likes, dislikes, business practices and the lengths
we’ll go to for our clients.
While most agents favor a traditional office setting, 45 percent of
agents occasionally work from home.
Just over half of respondents cite working with clients and meeting
their needs as the aspect of their jobs they like the best. Thirty-six
percent prefer selling and closing deals.
Agents would rather insure and own a 1964 Aston Martin DB5 over any
other unique collectible, including a ring from Elizabeth Taylor’s
jewelry collection, an early Picasso sketch and a Babe Ruth baseball bat.
Over 90 percent of respondents are actively pursuing new personal
lines business through marketing and sales while aiming to grow their
existing business at the same time.
Over 80 percent of all agents solicit referral business from existing
clients.
Direct billing; friendly, knowledgeable employees; and easy online
processes are the traits agents most want in a provider.
Proving that agents can be car guys (or gals), too, just under one
quarter of respondents own one or more collector vehicles. Of those
vehicles, muscle cars rank the highest, with postwar classics and
sports cars taking the second and third spots, respectively.
Just over half of all respondents have attended a collector vehicle
event in the last two years.
The agents who took the survey have been asked to insure some pretty
wacky stuff, including a kangaroo, a bikini contest, and a goat hunt
in Switzerland.
Agents will go to great lengths for their clients. One agent allowed
her client to call her Kate, despite the fact that her name is Angela.
The client’s former girlfriend — who had recently broken up with him —
was named Angela and it was just too painful for him to call his agent
by her real name.
Look for more survey results in our upcoming Agent E-Newsletter.